Legal
Legal Information
Welcome to Hotel Ferola Polhena Matara. By using our website, booking a stay, or enjoying our facilities, you agree to the terms and policies outlined below. These guidelines are designed to ensure a safe, transparent, and enjoyable experience for all of our valued guests.
General Terms and Conditions
All reservations made with Hotel Ferola are subject to availability and confirmation. Our room rates, promotions, and packages may change from time to time without prior notice. Guests are kindly asked to present valid identification at check-in, and to respect our check-in and check-out times as specified in the booking confirmation. While we always strive to provide flexibility, early arrivals and late departures may involve additional charges. Hotel Ferola reserves the right to refuse service in cases where policies are not followed or behavior is disruptive to other guests.
Reservations and Payments
To secure a booking, guests may be asked to provide a valid credit card or advance payment. Cancellations, amendments, and refunds are subject to the specific conditions attached to your chosen rate or package. These details will always be communicated during the booking process. In the case of no-shows or late cancellations, fees may apply in accordance with the confirmed reservation policy.
Guest Responsibilities
We ask our guests to take responsibility for their personal belongings during their stay. Hotel Ferola cannot be held liable for the loss, theft, or damage of valuables left unattended in rooms or public spaces. Guests are also expected to treat our property with care. Any damage caused, whether accidental or intentional, may incur repair or replacement costs. The use of our facilities should always follow safety guidelines to ensure a pleasant experience for everyone.
Privacy Policy
Your privacy matters to us. Any personal information collected during the booking process, newsletter subscription, or direct inquiries will only be used to improve our services, enhance your stay, and share relevant offers. We never sell or trade your information to third parties, except where required by law or necessary to complete a service. Guests may opt out of marketing communications at any time by following the unsubscribe link provided in our emails.
Commitment to Sustainability
Hotel Ferola proudly practices responsible tourism. We employ local talent, source fresh produce from the home gardens of our team, and prioritize community-based suppliers. By staying with us, you become part of our journey to uplift local lives while enjoying a truly authentic Sri Lankan experience.
Website and Content
The content, images, and materials featured on this website are the property of Hotel Ferola and may not be copied, reproduced, or distributed without permission. We make every effort to keep our information accurate and current, but occasional errors or omissions may occur. We do not guarantee that all details provided on the website are entirely free from inaccuracies.
Liability Disclaimer
While we are committed to providing exceptional experiences, Hotel Ferola cannot accept liability for indirect or unforeseen damages that may arise during your stay, from the use of our facilities, or from reliance on information presented on this website.
Governing Law
These terms are governed by the laws of Sri Lanka. Any disputes or concerns will fall under the jurisdiction of the courts of Sri Lanka.
Contact Us
If you have any questions or concerns about our legal policies, please contact us directly:
Hotel Ferola Polhena Matara